We are committed to providing excellent fitness services and ensuring customer satisfaction. However, we understand that sometimes things don’t go as planned. Below is our refund and returns policy for our online fitness services.

1. Refunds

We offer refunds on our services under certain circumstances:

• Within 7 days of purchase: If you are not satisfied with the service you’ve purchased, you can request a full refund within 7 days of your first purchase or subscription. This applies to any of our workout programs, courses, or membership plans.
• Issues with the service: If you encounter technical issues or problems with the content that cannot be resolved within a reasonable time, we will offer a full refund or alternative services upon your request.

2. No Refunds

Refunds are not available for the following:

• After 7 days: Refund requests made after 7 days from the date of purchase will not be eligible for a refund. If you experience any issues after this period, we encourage you to contact our support team for assistance.
• If you have accessed the service: If you have fully accessed or completed a program, workout, or service (e.g., viewed all videos or participated in the courses), we are unable to offer a refund.

3. Cancellations

You can cancel your subscription at any time. Once you cancel, you will not be billed for the following period, and your access will be revoked at the end of the current billing cycle.

4. How to Request a Refund or Cancellation

To request a refund or cancel your service, please contact our customer support team at info@energy2.world with the following details:

• Your name and email address used for the purchase
• The service you wish to cancel or refund
• Reason for your request (optional but helps us improve)

Our support team will process your request as quickly as possible and respond to you with the next steps.

5. Exchange of Services

We do not offer exchanges for services once a program has been accessed. If you feel that a different service would better meet your needs, we encourage you to contact us for assistance or recommendations on other available programs.

6. Changes to the Refund Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. All changes will be posted on this page with the updated date. Please review this page periodically to stay informed about our policies.

If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team. We are here to help you on your fitness journey!